Refund policy

📦 Return & Refund Policy | Buygenixx

At Buygenixx, we understand that sometimes things don’t go as planned. That’s why we offer a hassle-free return and refund policy to ensure our customers feel confident shopping with us.

🕒 Return Period

Customers may request a return within 30 days of receiving their order. Returned items must meet the following conditions:

• Must be unused and in original packaging

• All included accessories, manuals, and parts must be intact

• A valid receipt or order number is required

🔄 How to Return

To initiate a return:

• Contact us at [email protected] with your order number and reason for return

• You will receive return instructions and a return shipping address (shipping fees may apply)

Send returns to:

LUCIFER STOAT LTD

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

❗ Non-Returnable Items

We do not accept returns for:

• Used or damaged desktop cable organizers

• Final sale items or promotional giveaways

• Items not in their original condition

💸 Refund Process

Once we receive and inspect your return, refunds will be issued to the original payment method within 10 business days.

If you haven’t received your refund after 15 business days, please contact [email protected] or call +447950489312.